Stateside Proxies Refund Rules

Dated November 8, 2026, and part of the Terms of Use. A team that rents a line for a campaign wants to know, before the campaign, what happens when the work finishes before the plan does. The answer is that you pay for days on a line, and complete days you never used are handed back as credit in your account, to be spent on whatever you rent next; within one day of a plan going live you can have the money itself back instead, by the route it came in. An outage that was our doing is normally made good without your having to ask. For anything else, one message to [email protected] or to the Telegram bot is the entire procedure.

Working out the amount

Divide what the plan cost by how many days it covers and you have the price of one day, or of one hour for a two-hour look. Multiply by the complete days that remain at the moment you stop, and that is what is handed back. Stop a month with eight days to run and eight thirtieths of its price returns. Stop a day plan in the afternoon and nothing returns, because the day is the unit you bought, unless you are inside the first-day window described next. A two-hour look is never reversed once it has begun; it is a trial and lasts at most four hours. The 5G+ add-on, removed before its term ends, hands back its own unused complete days by the same sum. The dashboard shows the figure before you confirm.

The first-day window

Stop a daily, weekly or monthly plan within one full day of the moment its credentials started working and the whole price comes back. You decide the form: credit in your account, which appears at once, or the money itself by the method you paid with. Card and PayPal payments are reversed inside three weekdays; cryptocurrency goes back to the address it came from inside one weekday; Zelle and bank transfers return to the sending account and may take as long as five weekdays to show. The window is measured from activation, meaning the moment the login worked, not from the moment you paid.

After the first day

From then on, a stopped plan hands back credit by the sum above. The credit has no expiry and can be spent on any line in any metro, on either speed tier and on the 5G+ add-on. It turns into money only in two cases: if we have withdrawn from the metro your line was in, or if we have closed the service, when the unused time is paid back in full by your original method if you ask for that. Teams that rent lines campaign by campaign generally keep a credit balance rolling from one campaign to the next.

Outages that were our doing

If a line cannot be used because our hardware, our software or our network has failed, every hour of the failure is added to the plan as extra time, or placed in your account as credit at the plan's rate if you prefer that. Our own monitoring usually records the outage, in which case you need not prove anything; where it missed something, your report fills the gap. A carrier's outage, a weak radio signal for a while, a website or advertising platform that blocks or challenges an address, and trouble on your own connection or inside your own software are not our doing and earn no credit, though support will shift the line to another metro at no charge when that fixes the problem, and a shift takes less than a minute.

5G+ that stays slow

An average of 70 Mbps+ describes what the add-on usually delivers. It cannot be a pledge, since a cell tower gets crowded on a busy evening or a holiday. There is therefore no self-acting credit. If your campaign has been held back by a slow 5G+ line over a sustained stretch, tell support which line and which dates, and a colleague will judge what is fair.

A renewal you did not intend

Let us know within one day of the renewal. If the line has carried no meaningful traffic since it renewed, the renewal is reversed in full, as credit or as money, whichever you choose. If the line has been used since, the renewal is treated as an ordinary plan and credited from the day you stop it. The renewal instruction lives in the dashboard and can be switched off at any time; switching it off before a campaign ends avoids the question altogether.

What is not handed back

A plan we ended for misconduct or under the fair-use rule. Days lost because a website or platform shut out an address or an account. A two-hour look once it has begun. The money itself for credit that originally arrived as a referral payment or a goodwill gesture. Charges a bank or payment processor takes on the way back, which are deducted from what you receive. Everything not on this list comes back.

Asking

Email [email protected] from the account's address, or write to the Telegram bot, naming the line and saying whether you want credit or, where it is available, the money itself. Credit appears within hours; money follows the timings above. If you disagree with a decision, say so in the same conversation and a second person will look at it fresh and reply within two weekdays. Most requests are settled in a single exchange.

Questions